Refund policy

WARRANTY & RETURNS POLICY

At Naughty Knits, we want you to shop with confidence. Every order is protected by our 30-Day Guarantee.

1. WHAT OUR 30-DAY GUARANTEE COVERS

- Order not delivered: If your order has not arrived within 30 days of the shipping date, contact us and we will resend your order or issue a refund.
- Damaged or defective item: If your item arrives damaged or with a manufacturing defect, contact us within 30 days of delivery and we will send a replacement or issue a refund.

2. WHAT IS NOT COVERED

- Incorrect size selected by the customer. Please check our size chart before ordering.
- Change of mind or no longer wanting the item.
- Items that have been worn, washed, altered or damaged after delivery.
- Normal wear and tear or misuse.
- Orders shipped to an incorrect or incomplete address provided by the customer.
- Delays caused by customs or the carrier within the 30-day delivery window.

3. HOW TO MAKE A CLAIM

Email us at naughtyknits16@gmail.com with:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging (for damaged or defective items)

We will reply within 48 hours (Monday to Friday).

4. RESOLUTION

Once your claim is approved, we will send a free replacement or issue a full refund to your original payment method. Refunds are processed within 5–10 business days, depending on your bank.

5. CUSTOMERS IN THE EUROPEAN UNION AND UK

If you are located in the EU or UK, you may cancel your purchase within 14 days of receiving your order, without giving a reason. Items must be unworn, unwashed and returned in their original condition. Return shipping costs are paid by the customer. To start a return, email us before sending anything back. We will provide the return address and issue your refund within 14 days of receiving the item.

6. CONTACT

Questions? Email us at naughtyknits16@gmail.com. We're happy to help.